Magifel values every customer that comes to us and puts customers’ satisfaction as the top priority. To achieve this, we are working continuously to provide the customer a pleasant experience with better software and service. Refund requests are handled through our support team, We do our best to keep response times below 24 hours in order to resolve your issue quickly and without complication.
Circumstances eligible for refund:
1. Duplicate purchase.
2. Mistaken order followed by ordering a correct product from Magifel.
3. Fatal technical issues with the software that could not be resolved within 30 days.
Circumstances of no refund:
1. Change of mind after purchase.
2. Did not receive order confirmation e-mail and registration code in time, and didn’t try online support or contact staff assistance.
3. Request refund for technical trouble, but fail to cooperate by providing details for troubleshooting.
4. Refund request based on dissatisfaction caused by misunderstanding of the product’s functions and capabilities.
5. Purchase of wrong products, followed by the purchase of products from another company.